LEGALS


TERMS AND CONDITIONS

Visitors to this website should be aware that all transactions are subject to available stock. As a small publisher of limited editions it is possible that the cost of future reprints could vary and we may need to change prices at our discretion. We cannot therefore guarantee that information published on this website will be wholly accurate at all times, though we shall try to keep it so.

The content available on this website is for general information only and may change without notice. Furthermore, nothing stated on this website can be taken as guaranteed and confers no rights upon anyone until such time as a specific agreement has been finalised between buyer and seller.

The use of information on this website, including the use of links to external websites which are beyond our control, is entirely at the user’s own risk. Whilst we shall do our best to maintain content accurately we do not guarantee it, nor do we endorse or guarantee the accuracy or reliability of content on linked sites.

We only guarantee that we shall service all orders to the best of our ability and with honesty and integrity.

RETURNS POLICY

Pilots Publishing has a simple returns policy: in the event that a book purchased from us is found to be defective, we will replace it without question. Or, if the buyer prefers, we will refund the cost of purchase, including our original postage and packing charges and, subject to the provision of itemised receipts, the cost of return post and packing. We request that any damaged goods be reported immediately upon delivery, though by law the buyer may return such items within 30 days for a full refund.

Buyers within the UK or EU are also entitled by law to cancel any order or return any purchase within seven working days of receipt for a full refund, provided the product has not been used and is in its original condition. In this case we will refund the full cost, including the original postage and packing cost, though not including the cost of returning the item to us, which is the buyer’s responsibility.

In either of the above situations, we expect to mutually agree any course of action in advance by email in order to avoid any possible misunderstandings with our friends.

PRIVACY POLICY

Under no circumstances whatsoever will Pilots Publishing share any buyers’ information with any third party. For our records we retain the right to keep safely details of purchases made, buyers’ names, email addresses and physical delivery addresses but these will never be shared with anyone else – ever.